Shipping & returns
Shipping Policy
Thank you for visiting and shopping at Green Rush Smoke Shop.
Pick Up Order Policy
Any pick up order placed by 4pm PST will be processed and available for pickup same day. Any pick up order placed after 4pm may not be available for pickup til the following day. You will receive an email notifying you when your order is ready for pickup.
Pick Up locations are as follows:
Gilroy- 8620 San Ysidro Ave, Ste 112, Gilroy, Ca
Hollister - 728 San Benito St, Hollister, Ca
Campbell - 3155 S Bascom Ave Ste 10, Campbell, Ca
Domestic Shipping Policy
Shipment processing time
All orders are processed within 1 business day of receipt. Orders are not processed or shipped from Friday, 12 pm PST through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Order Amount | Standard Ground Shipping (1–7 business days) |
FedEx Ground (3–7 business days) |
|---|---|---|
| $0–$49.99 | $5.00 | $10.00 |
| $50.00+ | *Free | *Free |
| Pick Up Orders | *Free(next day) | N/A |
*Free shipping on orders of $50 or more.
*Pick up orders placed by 12pm PST will be available by the next business day.
Overnight delivery is only available for orders with delivery addresses within the continental United States.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Damages
Green Rush Smoke Shop is not liable for any products damaged or lost during shipping. If youreceived your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the continental US.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
Green Rush Smoke Shop will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
- Call 408-767-9769
- Or alert us at [email protected]
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.
